| On the day of admission |
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| What do I do if my procedure is cancelled? |
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In the event of a procedure being cancelled by the patient or by the Doctor, the patient needs to contact the admission-in-advance clerk in order to re-instate the admission-in-advance with the new admission date.
Please contact the admission-in-advance clerk on the following telephone number: 011 922-1251
The above number can be contacted should you have any queries or questions.
If you have a cold, fever, rash or if you are simply not feeling very well, contact your doctor immediately as he may wish to postpone your operation. Prior to surgery, please advise your doctor of any allergies or medical conditions you may suffer from.
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| On arrival at the Admissions entrance |
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On the day of your admission, please present yourself at the reception area at the time recommended by your doctor. Wheelchairs are available at reception for those patients who may require assistance.
Patients who have not been admitted in advance
These are patients who need to be admitted on the same day of hospitalisation (direct admission). The admission process will depend on whether the patient has or has not prepared the documents as per the admission pack.
Patients should arrive at the Admission entrance where they will be met by the Client Facilitator who will check the patient's document to determine whether all the documents are in order. In cases where the documents meet all the requirements, the patient will be directed to the Fast queue. Should any information or documents be outstanding, the patient will be directed to the admissions desk.
Patients who have been admitted in advance
Patients who have completed the admission process should report to the Reception desk where the Client Facilitator will do a final check of the patient's file ensuring that all the documents are in order before handing the file to the patient who will then proceed to the relevant ward.
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| What do I have to bring on the day of admission? |
| The documentation and information required on the day of admission will depend on whether the patient has or has not followed the admission-in-advance process. |
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| Patients who have been admitted in advance |
- The admission card received at the time of admission
- Any documents as indicated on the admission card received at the time of admission
- X-rays relevant to treatment if applicable
- Chronic and/or current medication (to be handed to ward charge-sister)
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| Patients who have not been admitted in advance |
- Medical aid membership card
- Medical aid authorisation number
- ID document
- ID document of principle member
- Chronic and/or current medication (to be handed to ward charge-sister)
- X-rays relevant to treatment if applicable
- Doctor's letter (if you've been given one)
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| All patients are recommended to bring: |
- Comfortable sleepwear, a light dressing gown, slippers and toiletries (Try to keep these items down to a minimum. The hospital supplies the necessary linen and theatre clothes.)
- Reading matter or something else to keep yourself occupied as you are more than likely to have to wait before the operation takes place.
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| What should I not bring? |
- Jewellery
- Other valuable articles
- Large amounts of money
- Cellular phone & contact lenses – ask a family member or friend to bring only once you've settled down after the operation
- Firearms – can be handed at security for safekeeping
- Please note that all make-up and nail polish must be removed prior to admission.
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| NB Any of the above items are brought to the hospital at the patient's own risk and the hospital cannot take responsibility should anything belonging to a patient or visitors go missing. However, any losses are to be reported to the unit manager or ward secretary as soon as they are discovered. |
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| What about patients younger than 18? |
| Patients younger than 18 must be accompanied by an adult on admission and discharge. Written consent for administering of anaesthetics and liability for payment must be provided by a parent or legal guardian on admission of the patient. |
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| Information for patients admitted for same-day procedures |
| To ensure that your admission is as smooth and comfortable as possible, please take note of the following: |
- Please arrive at the reception area of our hospital at the time recommended by your doctor
- You should not eat or drink anything, including water, for a prescribed time period before undergoing surgery. For your own safety, please adhere to these fasting requirements as failure to observe this could result in the delay - or even cancellation – of your surgery
- Should you be taking regular medication - such as for epilepsy, hypertension or diabetes - please confirm with your surgeon whether or not you should take the medication on the day of the procedure. If you take blood thinners (such as Warfarin or Plavix), please ask your surgeon how many days before the scheduled surgery you should stop taking this medication or adjust the dose.
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| Upon arrival in the ward, you will be given an overview of the basic routine in the ward, and told about the services available in the hospital. A member of the nursing staff will then record your medical history. Please inform them of any medication you take on a regular basis. This medication must be handed to the staff member who will ensure that your medication is then administered to you along with other medication prescribed during your stay. Please do not take any chronic (regular) medication without informing the nursing staff of this medication. It could interfere with your other prescribed medication. |